FAQs

SHIPPING

How long before I receive my order?
Your Suakoko order will ship 5-7 business days after we receive your order and will ship by USPS Priority mail, which usually arrives in 2 days for domestic shipments. Need it faster? Send a note to charlene@shopsuakoko.com and we will do our best to meet your timing.

Will my order be tracked?
You will receive a USPS tracking number when your items are shipped.

How do I order the right size?
Match your bust, waist and hip measurements to our size chart to get the best fit. If you have any questions, send a note to charlene@shopsuakoko.com.

How do you ship my order?
We ship by United States Postal Service (USPS) Priority Mail for US domestic addresses (typically arrives in 2 days). International shipments are also sent by USPS and arrive in 6-10 business days. We can also ship by USPS Next Day shipping for an additional $35, upon request.

What locations does Suakoko ship to?
US and everywhere else!

What's the best way to launder my clothing?
We recommend dry cleaning or handwashing your Suakoko in cold water and line drying.

PAYMENT
How can I pay?
We accept all credit cards and Paypal.

How do the sizes run?
True to size. Match your bust, waist and hip measurements to our size chart to get the best fit. If you have any questions, email us at charlene@shopsuakoko.com
Suakoko Size Chart

Do you accept returns?
Yes, just return your unworn, non-customized item within 2 weeks and we will send you a full refund. If you ordered a custom item, we will refund you 50% of the price. All clearance sales are final and cannot be returned or exchanged.

Can I rush ship my order?
Yes, just add a note to your order or email at charlene@shopsuakoko.com and we will send by USPS next-day for an additional fee of $29.
Next Day Shipping

I received a faulty item, what should I do?
Sorry about that. Email us at charlene@shopsuakoko.com and we will send you a credit or refund.

Need help fast?
Call us at 678-772-5838.

 
PRIVACY POLICY
Information Collection, Use, and Sharing:
At Suakoko Betty LLC, we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising, analytical and/or measurement purposes. Information collected may include IP addresses, cookie identifiers, website activity and non-tracking technologies
Collection of Data:
Our site uses technologies of  third-party to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:
  • measure and analyze traffic and browsing activity on our site(s);
  • show advertisements for our products and/or services to you on third-party sites;
  • measure and analyze the performance of our advertising campaigns; 
Opting-Out 
Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can opt out here to decline the collection and use of information for the purpose of serving you interest based advertising.
Here are other ways in which to control your data:
  1. Web Browser: You can opt-out of receiving interest-based ads served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions provided.
  2. Cross Device Opt- Out: In some cases, we may link multiple browsers or devices to you. If you opt-out on a browser or device and we have additional devices or browsers linked to you, we will extend your opt-out decision to any other linked browsers and devices. Since we only link users across browsers and devices in certain conditions, there may be cases where you are still being tracked in a different browser or device we have not linked, and where we are treating you as a different user.
  3. Mobile Device Opt-Out:To opt-out of receiving interest-based ads that are based on your behavior across different mobile applications, please follow instructions for iOS and Android devices:
    1. iOS 7 or Higher: Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting
    2. For Android devices with OS 2.2 or higher and Google Play Services version 4.0 or higher: Open your Google Settings app > Select Ads > Enable “Opt out of interest-based advertising”.
California Residents
For California residents, please refer to California Residents section of NextRoll’s Service Privacy Notice. For more information about this disclosure, please see this article.
European Residents
For European residents, Suakoko Betty LLC uses NextRoll services to provide Retargeting and/or Prospecting ads to current and potential customers. Any personal data collected may be shared with NextRoll to facilitate these services.